Bigdata Support -Sourcing Team Q1 26

Key Responsibilities:
* Provide L2/L3 production support for big data platforms and applications, ensuring high availability and performance.
* Monitor, troubleshoot, and resolve issues related to big data jobs, data pipelines, and batch workloads using ESP or similar schedulers.
* Manage incidents, problems, and service requests through ServiceNow, adhering to defined SLAs and escalation procedures.
* Apply ITIL best practices for incident, problem, change, and release management within the big data environment.
* Perform root cause analysis for recurring issues and implement permanent corrective actions to improve platform stability.
* Collaborate with data engineering, infrastructure, and application teams to deploy fixes, enhancements, and configuration changes.
* Participate in change advisory processes, assess risks, and support planned maintenance and releases on big data systems.
* Maintain and update support documentation, runbooks, and knowledge base articles for common issues and procedures.
* Proactively identify performance bottlenecks, capacity risks, and operational gaps, and recommend improvements.
* Provide on-call support as required, including support during off-hours for critical incidents and scheduled activities.
Minimum Qualifications:
* Bachelor's degree in Engineering, Computer Science, or related field (B.Tech or equivalent).
* 5-8 years of hands-on experience in production support or operations for big data platforms or large-scale data systems.
* Strong working knowledge of big data ecosystems and related operational concepts (job monitoring, data pipelines, batch processing).
* Proven experience working within ITIL frameworks, including incident, problem, and change management processes.
* Practical experience using ServiceNow (or similar ITSM tools) for ticketing, workflow, and SLA management.
* Experience supporting and monitoring workloads scheduled through ESP or equivalent enterprise schedulers.
* Solid troubleshooting skills with the ability to analyze logs, identify patterns, and resolve production issues under time pressure.
Good to have skills:
Monitoring tools (e.g., Splunk, Dynatrace, AppDynamics), Shell scripting, SQL, Linux/Unix administration, Cloud platforms (AWS/Azure/GCP)

* Knowledge of more than one technology
* Basics of Architecture and Design fundamentals
* Knowledge of Testing tools
* Knowledge of agile methodologies
* Understanding of Project life cycle activities on development and maintenance projects
* Understanding of one or more Estimation methodologies, Knowledge of Quality processes
* Basics of business domain to understand the business requirements
* Analytical abilities, Strong Technical Skills, Good communication skills
* Good understanding of the technology and domain
* Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
* Awareness of latest technologies and trends
* Excellent problem solving, analytical and debugging skills