Job Description:

Job Description: Managed Services Back End Engineer

About the Role:

We’re looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment.

This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model.

Key Responsibilities:

• Backend Development & Support:
  • Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.
• Managed Services Delivery:
  • Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.
• Incident & Problem Management:
  • Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.
• Hands-on Coding:
  • Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.
• API Development & Integration:
  • Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.
• Database Management:
  • Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.
• Performance Optimization:
  • Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.
• Monitoring & Observability:
  • Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends, and prevent recurring issues.
• Change & Release Support:
  • Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.
• Root Cause Analysis:
  • Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.
• Automation & Continuous Improvement:
  • Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.
• Cross-functional Collaboration:
  • Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.
• Documentation:
  • Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.

Required Qualifications:

• 4–7 years of hands-on experience in backend development, application support, or managed services delivery.
• Strong backend engineering experience in one or more technologies such as:
  • Java / Spring Boot
  • Node.js
  • Python
  • .NET / C#
  • Microservices architecture
• Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.
• Experience working in a production support or managed services environment with SLA-driven delivery.
• Good knowledge of incident, problem, change, and release management processes.
• Hands-on experience with databases such as:
  • MySQL
  • PostgreSQL
  • Oracle
  • SQL Server
  • MongoDB
• Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes.
• Experience with logging, monitoring, and observability tools.
• Good understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines.
• Strong knowledge of Git-based version control workflows.
• Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding.
• Ability to work on enhancements, bug fixes, support tickets, and minor development activities.
• Strong analytical, debugging, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work in a collaborative offshore/onshore delivery model.
• Willingness to work in shifts or extended support hours as required by project needs.

Deep Expertise In:

• Backend application support and development
• REST/SOAP API troubleshooting and enhancement
• Microservices-based architecture
• Database query optimization and issue resolution
• Production incident handling and RCA
• Application logs, monitoring, and alert analysis
• Service availability, scalability, and performance tuning
• Error handling, retry logic, timeout handling, and exception management
• Deployment support and release validation
• Support documentation, SOPs, and runbook creation
• Working in ITIL-based managed services models

Qualifications:

• BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field.
• Proven experience in backend development and production support.
• Strong ability to troubleshoot complex backend, database, integration, and configuration issues.
• Ability to adapt to a dynamic and fast-paced environment with changing priorities.
• Strong ownership mindset with the ability to drive issues to closure.
• Good communication skills and ability to interact with technical and non-technical stakeholders.
• Prior experience in the Indian IT services or managed services market will be an advantage.

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