AVP CRM Management

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Business Descriptor:

We are currently seeking an experienced professional to join the INM Data and Analytics team.

                Job Introduction

The role holder will deliver end to end, the projects in the analytics and ML domain. He/she will collaborate with Senior WPB Leadership team to determine and prioritize immediate requirements, and anticipate future Analytics, ML, BI/MI, Campaign, and data needs. Responsible to work on prioritized Analytics projects, handling trigger engine and critical Sr. Management/Group/Region ad-hoc requests and consulting to ensure high quality delivery of actionable insights, modelling, product, network analytics and business analysis.

Principal Responsibilities

This position would entail functional management as an individual contributor. The incumbent would be required to

1. Design, develop, and deploy end-to-end CRM solutions to support IWPB business objectives.
2. Manage and support end to end customer lifecycle management.
3. Manage end to end monthly CLCM dashboard and forum including senior management.
4. Collaborate with business stakeholders to understand requirements, translate them into analytical solutions, and deliver actionable insights.
5. Work independently to manage projects from data extraction and cleaning to model deployment and business presentation.
6. Liaise with cross-functional teams, including business, technology, and operations, to ensure alignment and timely delivery.
7. Present findings and recommendations to both technical and non-technical audiences using Excel and PowerPoint.
8. Leverage advanced analytics and statistical techniques to solve complex business problems.
9. Utilize SQL, Python, and SAS for data manipulation, analysis, and modeling.
10. Work with cloud platforms - Google Cloud Platform (GCP), for scalable data processing and model deployment.
11. Stay updated with the latest trends in data science, machine learning, and generative AI; proactively seek opportunities to apply new techniques.
12. Contribute to a culture of continuous learning and upskilling within the team.
13. Ensure all work adheres to HSBC’s data governance, privacy, and compliance standards.

Qualifications/Requirements:

• At least 4 – 8 years of Business Experience focused primarily in the analytics preferably in Banking & Financial Services Domain.
• Knowledge and high fluidity in advanced SAS / SQL is mandatory
• Good handle over Python, GCP and Agile working is desirable
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide business insights.
• Proficient in Excel and PowerPoint for data analysis and business presentations.
• Experience with additional data visualization tools (e.g., Tableau, Power BI) is a plus.
• Ability to work independently and manage projects end-to-end.
• Strong communication and stakeholder management skills; able to translate technical concepts for business audiences.
• Experience or keen interest in generative AI and related technologies.
• Demonstrated enthusiasm for continuous learning and professional development.

Diversity Statement, Data Protection and Entity Statement

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India