Associate Manager, Wealth Management Ops

Strategy
•    To manage and develop the Assets Transfer Team in PvB Securities Operations Hub Singapore/Hong Kong/Jersey to facilitate effective processing of transactions in a controlled environment.
Business
•    Strong knowledge in dealing with Assets Transfer in global markets and the products offer in SCB Private Banking world.
•    Responsible for ensuring high quality of service and support to be provided to Platinum and PvB clients, primary contact person for Front Office and SCB staff for advice, enquiries and complaints relating to Assets Transfer matters.
Processes
•    Ensure the team is handling in accordance with bank operational menu, desk instructions, compliance, and regulatory requirements.
•    Guide & coach team members, facilitate up-skilling through on-the-job training and setting/stretching targets and objectives.
•    Make decisions and demonstrate problem solving skills based on internal Procedure Manual / Operational Policy Guidelines issued by the Bank.
•    Continuous improvement in productivity.
•    Engage in preparing internal/external/regulatory reports upon the request.
•    Engage and handle ad hoc projects ongoing and as assigned.
People & Talent
•    Demonstrate and act as a role model of the Group’s values and culture in the region. 
•    Lead and support a culture of client centricity, agility, and accountability through standardised metrics and measurement.
•    Set effective metrics and standards, transparently communicating them to squads.
•    Ensure squad capacity is reviewed to enable delivery of client outcomes.
•    Product Knowledge – Advanced
•    Process Management – Advanced
•    Capacity Planning – Core
•    Operations Risk Management – Advanced

Risk Management
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Governance
•    Maintain strong stakeholder engagement with Front Ends (CSM/RMs/TLs), WM Country and Business, COO / Operations, T&I, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the tribe deliverables. 
•    Escalate appropriately to ensure key stakeholders like Country Head, Hive Lead, Hive Tech Lead and Chief product owner are updated and able to intervene as required.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead AT RB to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
Key stakeholders
•    Front end, CSM/RM/Team Leads
•    Hive Lead , Hive Tech Lead
•    Chief Product owner / Cluster Leads 
•    Product Owners / Scrum masters
•    Business stakeholders 
•    Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit

•    With 4-5 years of Ops experience
•    Relevant Product knowledge on Managed Investments, Fixed Income and Structured Products
•    Conceptual understanding of Asset Transfer Processing workflow 
•    System awareness around T24, TLM, Bloomberg, Refinitive, eBBS.
•    Experience of dealing with Global Banks, Custodians, Fund Houses, TA, Front End CSM/TLs.
•    Ability to work under pressure and deliver high quality output under tight timelines
•    Flexibility to work in shifts or during public holidays

•    Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.