Associate – Digital Product Management, Acquirer Solutions

As part of the Global Merchant & Network Services group (GMNS) the GMNS Product group is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 countries worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer Solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner needs.

Acquirer Solutions (AS) is investing in the capabilities that drive GMNS strategy and leapfrog the competition in becoming an acquirer of the future. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment, and are developing strong value-added services that deepen the relationships with our acquiring customers.

Based in Bengaluru, this role will report to the Manager, Acquirer Solutions. The successful candidate will focus on the Multi-Currency (MCCY) product, which serves as the international eCommerce growth engine for GMNS. Primary functions will include product strategy, business development, risk mitigation, go-to-market planning, financial analysis, and project management. Furthermore, this person will help drive our strategic roadmap to enable future business and provide differentiated value to our merchants and partners.

The ideal candidate will have a passion to drive international business opportunities, while thinking strategically about the future. This is a great opportunity for an individual with strategic initiatives experience, who can partner cross-functionally with colleagues from Client Management, Finance, Legal, Compliance, and other merchant teams to develop and execute a product roadmap to accelerate billed business growth.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities: 

The role will focus on achieving the following objectives:

• Partnering closely with multiple global business partners to deliver a world-class cross-border and/or cross-currency eCommerce solution 
• Driving the transformation strategy to streamline the MCCY merchant onboarding and usage experience 
• Identifying merchant pain-points and understanding the competitive landscape to evolve MCCY product features and capabilities 
• Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking
• Translating complex business processes into consumable steps for internal customer groups 
• Supporting GMNS initiatives critical to the success of the MCCY product

Required Skills:

• High-level knowledge and experience of card network operations, merchant acquiring, and/or processing including familiarity of competitive practices
• Exceptional project manager with the ability to build a project plan and manage it through a complex matrix of stakeholders to execution
• Creative thinker willing to challenge the status quo and develop recommendations
• Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority
• Proven ability to successfully manage multiple strategic priorities in a fast-paced environment
• Passionate focus on the customer with a demonstrated desire to understand and solve for customer needs and pain points
• Experience in product management, leading cross-functional, global projects involving tech development is a plus
• Bachelors degree