Job Description

Role Overview

We are seeking a skilled Software Quality Testing Resource to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should understand the ServiceNow platform and Testing Strategies. 

The role will collaborate with cross-functional teams to understand the developed as well as OOTB code and draft automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior.

This position is based in our Hyderabad location, and we follow a hybrid work policy.

What will you do in this role

• Work with engineering team and developers to understand the implemented requirements.
• Participate in showback sessions for demonstrations of solutions and coordinate with engineers/developers for alignment to testing approach
• Develop system and Integration as well as user acceptance testing scripts to verify functionality. This applies to manual or automated testing.
• Propose regression testing/ negative testing scenarios based on developed functionality and showback sessions
• Manage the testing documentation (manual or automated)
• Work with engineering team to dry run and coordinate review and approval of test scripts by business stakeholders. This applies to manual or automated testing.
• Support creation and approval of testing strategy documents. Working with engineering and stakeholders to align and approve the document.
• Create testing summary reports for each phase of testing that will include all testing that was done and any deviations from strategy.
• Support testers in the execution of test scripts.
• Work to automate any test scripts that were previous executed manually

What should you have

• Bachelor’s degree in Information Technology, Computer Science or any Technology stream.
• 3+ years of working experience creating, executing, and managing testing efforts.
• AutomatePro working knowledge is highly desirable
• In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
#HYDIT2025

Required Skills:

Agile Application Development, Agile Methodology, Computer Science, Data Engineering, Data Visualization, Design Applications, Foster Innovation, Information Technology (IT) Services, ITIL Service Operations, IT Service Management (ITSM), Multi-Management, ServiceNow Implementation, ServiceNow Web Services, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Teamwork, Testing, Test Scripts

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.