Assistant Vice President - OTC Lead

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Vice President, OTC Lead

Role - Applicant would be responsible for running overall O2C operation without surprise and understanding team/Client

Responsibilities

• Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;

  
  

• Tracks customer concerns and enables resolution for client issues

  
  

• Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);

  
  

• Handles all client related communication, including but not limited to: recurrent operational reviews, NPS and strategic priorities;

  
  

• Responsible for negotiating and transitioning of a new scope within the managed accounts

  
  

• Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;

  
  

• Identifies and communicates risk areas to regional & global leadership, whilst providing solution-oriented points of view;

  
  

• Partakes to various internal & external projects, events, and initiatives

  
  

• Ensures board of account efficiency by supporting architects & pathfinders within the account

  
  

• Participates to internal transformation meetings, communicates LDT related plans & results to customer

  
  

• Promote Genpact's values across teams in supervision.

  
  

• Manage end to end projects- Identify, design, and implement solution for projects in the area of OTC to deliver financial and productivity benefits to customersin accordance with the contractual clauses concluded.

  
  

• As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets

  
  

• As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads

  
  

• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.

  
  

• Acts as a secondary point of contact for all the escalations related to the process

  
  

• Conducts regular governance call with his counterpart

  
  

• Takes part of the transition and make sure standard split of activities are followed in the transfer, between Genpact and new GBS set-up at client end

  
  

• Make sure that there will be a good integration of the new GBS team, and a good relationship is created with the Genpact team, working closely together with the team

  
  

• Act as global finance business expert in source to pay and reporting tools and processes, in this role being the contact for global IT and translating global finance requirements towards IT, more specifically in the Order to Cash (OTC) domain

  
  

Qualifications we seek in you!

Minimum Qualifications / Skills