Assistant Vice Operations - Operations

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Operations
The role of Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency.
In this role, you will:
• Own end-to-end client service delivery and P&L
• Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L
• Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
• Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical
• Own the way in implementing new technologies in operations and display a strong executive presence
• Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization
Responsibilities:
• Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
• Collaborate and work with Genpact’ s global business and functional leaders to build and commercialize existing and new product offerings
• Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
• Lead global operations to achieve and exceed P&L expectations
• Use lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
• Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization
• Hiring and retaining the right talent, provide career pathing for the team
• Building a leadership pipeline
• Drive delivery excellence and strive to drive process transformation and simplification in the delivery
Qualifications we seek in you!
Minimum Qualifications
• Master's degree from a leading university with outstanding academic achievement
• Experience in leading change in operational performance through technology interventions and digitalization
• Experience in Finance & Accounting domain preferably
• Ability to influence a team of peers and stakeholders not in direct line of supervision; should establish credibility to operate as first among equals among the Consulting Leadership.
• Commercial and financial acumen in understanding P&L, planning and control of the CAPEX and OPEX related to his/her field
• Hands-on growth mentality paired with a productivity drive
• Experience of running and leading remote teams
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.