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Assistant Manager - User Support - Global Service Centre

Today 2026/09/07
Other Business Support Services
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Job description

About DP World 


Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP Worldexists to maketheworld’s trade flowbetter, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than111,000 employees from159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chainthat’s fit for the future. We’re rapidly transforming and integrating our businesses-- Ports and Terminals, Marine Services, Logistics and Technology– and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automatedwarehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 


About DP World Global Service Centre 


DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.                                                                                                                                                                                    
Role Purpose:


We are seeking an experienced Oracle Techno-Functional Financials Consultant to join our team and
provide L1/L2 support for Oracle Financial modules. The ideal candidate will have a strong background
in Oracle Fusion Financials, with expertise in both technical and functional aspects. This role involves
resolving end-user issues, troubleshooting system errors, and providing guidance on system
enhancements to improve efficiency and usability.
Designation: Assistant Manager- User Support- Global Service Centre
Base Location: Navi Mumbai, Ghansoli, Q- Parc
Reporting to: Deputy General Manager
Key Role Responsibilities:
Provide L1/L2 support for Oracle Financial modules, including General Ledger (GL), Accounts
Payable (AP), Accounts Receivable (AR), Cash Management (CM), and Fixed Assets (FA).
Assist in documenting standard operating procedures (SOPs) and knowledge base articles for
common issues and resolutions.
Stay updated on industry trends, Oracle product updates, and best practices related to financial
management systems.
User Support: Respond to user inquiries, troubleshoot issues, and provide resolutions for Oracle
Financial modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable
(AR), Cash Management (CM), and Fixed Assets (FA).
Issue Resolution: Investigate and resolve system errors, data discrepancies, or performance
issues reported by end-users, ensuring timely resolution to minimize business disruption.
Incident Management: Log and prioritize support tickets using incident management tools,
ensuring accurate documentation of reported issues, actions taken, and resolutions provided.
Root Cause Analysis: Perform root cause analysis for recurring issues, identify underlying
causes, and implement corrective actions to prevent future occurrences.
Patch and Upgrade Support: Assist in testing patches, upgrades, or enhancements for Oracle
Financial modules, ensuring compatibility with existing configurations and business processes.
Configuration Changes: Implement minor configuration changes or parameter updates in Oracle
Financial modules as per documented change control procedures and best practices.
Documentation: Maintain accurate documentation of system configurations, customizations,
and support procedures, ensuring knowledge transfer and continuity of support services.
Training and Knowledge Sharing: Conduct training sessions or create user guides to educate
end-users on Oracle Financial functionalities, best practices, and tips for optimizing system
usage.
Vendor Coordination: Liaise with Oracle Support Services for escalating and resolving complex
technical issues requiring vendor assistance, following established escalation procedures.
Performance Monitoring: Monitor system performance metrics, identify areas of improvement,
and propose optimizations or performance tuning measures to enhance system stability and
efficiency.
Skills & Competencies:
4-6 years of experience in Oracle Fusion Financials, with a focus on techno-functional support.
Strong understanding of financial business processes, including accounting principles, and
financial reporting.
Proficiency in Oracle tools like OTBI, BI Publisher.
Hands-on experience with modules such as GL, AP, AR, CM, and FA.
Excellent problem-solving skills and ability to troubleshoot complex technical issues
independently.
Effective communication and interpersonal skills, with the ability to interact with stakeholders
at all levels.

Education & Qualifications:
Bachelor’s degree

This job post has been translated by AI and may contain minor differences or errors.
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