Assistant Manager - Outlet

Operational

·Assists to ensure that minimum brand standards have been implemented.

·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

·Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments.

·Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.

·Frequently verifies that only fresh products are used in food and beverage preparation.

·Assists the Outlet Manager with creative suggestions and ideas.

·Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

·Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

·Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.

Customer Service

·Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

·Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.

·Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·Maintains positive guest and colleague interactions with good working relationships.

·Establishes a rapport with guests maintaining good customer relationships.

·Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

·Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

Financial

·Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

·Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

·Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.

·Assists to achieve the monthly and annual personal target and the outlet’s revenue.

·Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

·Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

·Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Graduation