Assistant Manager Operations (Patna)

1. Purpose

Responsible for all monitoring fleet operations for retrieval & carting purposes. Ensure timely and accurate connections of loads via the dedicated network.

2. Key Responsibilities

Responsibilities

Operational

• Plan BDA flight requirements in line with the designed network in co-ordination with BDA to ensure capacity optimization at the lowest costs
• Ensure connections of loads from service centers onto Hub through a dedicated network plan.
• Maintain the Air Network Master and update the Network Service Guide, Area Masters, Transit Time Masters, etc. for ensuring correct routing and adherence of transit commitments to customers
• Identify requirements for use of commercial flights and negotiate contracts for commercial air-lift as per business requirements
• Continuously work towards identification of opportunities for network optimization and utilization

People

• Develop Team Capability and provide continuous support for ensuring effective execution of the tasks.
• Provide direction, guidance and support to the International staff employees to help them discharge their duties effectively
• Ensure International capability building for the team
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

1.

Optimization of operating costs

·% reduction in costs through route optimization initiatives (for BDA flights)

·% reduction in overall Operating Costs (i.e. OCPM)

2.

Reach Enhancement

·Ensure Network planning for the new Pin Codes added for DP, Apex (including TCL)

·Ensure Network planning for the new pin codes added for Time Definite Delivery

3.

Ensure overall network health

·Drive overall air network setup in terms of shipment reach and connectivity as per plan

·Adherence to timelines for BDA flight connections

·% Capacity Utilization of BDA flights

4.

Support Employee Capability Building and Drive employee morale and engagement

·% Key positions within team with identified successors / potential successors

·Employee Attrition (%)

·Attrition (%)