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Assistant Manager - Operation (MCL)

10 days ago 2026/08/21
Other Business Support Services
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Job description

Job Title
Area Operations Head
Reports To Area Manager
Region - North
Travel Required - Yes (75%)
Qualifications & Experience:
Education
• Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
• Preferred: Diploma or Postgraduate qualification in Logistics or Operations.
Experience
• 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K
• Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities:
Core Technical Skills
• Service Centre operations (including Delivery & pick up operations )
SLA tracking and service quality monitoring
Operational MIS and reporting
Partner coordination and field execution
Behavioural Competencies
• Strong execution discipline
• Problem-solving mindset
• Effective communication with field partners
• Ability to work in dynamic, high-volume operations
Key Performance Indicators:
Sr. No. KRAs KPIs
1. Service Quality
2. Partner Activation
Timely onboarding and go-live
3. SLA compliance and delivery success
4. Operational Support
5. Issue resolution turnaround
6. Data Accuracy
7. Quality and timeliness of MIS
8. Compliance
9. Adherence to governance standards

This job post has been translated by AI and may contain minor differences or errors.
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