Assistant Manager - Fleet support operations (Team Lead)

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Manager - Fleet support operations (Team Lead)

As Team Lead – Fleet Support Operations, you will lead a team responsible for flight data analysis, gas turbine engine health monitoring, and asset configuration management to support GE Aviation’s global airline customers. You will combine hands-on technical expertise with people leadership, ensuring high-quality service delivery, smooth operations, and continuous improvement in how we support fleets worldwide.

You will play a key role at the intersection of data, technology, and aviation, helping your team solve complex real-world problems while partnering closely with internal GE Aviation stakeholders and airline operators.

Responsibilities:

1. Team Leadership and Operations Management

• Team leadership: Lead, coach, and mentor a team of analysts supporting fleet operations and flight data analysis.

  
  

• Work management: Allocate work, set priorities, balance workloads, and ensure timely, high-quality delivery.

  
  

• Performance & development: Conduct regular check-ins, provide feedback, support training, and build technical and domain capability in the team.

  
  

• Stakeholder communication: Act as the primary point of contact for internal GE Aviation teams and relevant Genpact stakeholders for your workgroup.

  
  

• Governance & reporting: Track and report key operational metrics (quality, timeliness, customer satisfaction) and drive actions for improvement.

  
  

2. Technical and Functional Responsibilities

1. Flight Data Analysis & Interpretation

   
   

• Lead and support flight data trend interpretation and result analysis for gas turbine engines.

  
  

• Guide the team in checking flight parameters, identifying anomalies, and interpreting patterns.

  
  

• Ensure clear reporting of analysis results to internal GE Aviation teams and other relevant stakeholders.

  
  

• Define and refine data collection and analysis processes for improved accuracy and efficiency.

  
  

1. Asset Management & Configuration Control

   
   

• Oversee asset data and configuration management for engines and components.

  
  

• Ensure accurate comparison of Service Bulletins (SBs), Airworthiness Directives (ADs), and installed parts versus basic data.

  
  

• Drive adherence to configuration control requirements and documentation standards.

  
  

1. Data Acquisition and Systems

   
   

• Supervise data acquisition and data transmission activities, including handling ACMS/ACARS data types.

  
  

• Support and guide team members on FDM (Flight Data Monitoring) and MDM (Maintenance Data Management) where applicable.

  
  

• Contribute to the development and improvement of data pipelines and processes to enhance reliability and throughput.

  
  

1. Customer & Stakeholder Support