Assistant Manager- Business Operations Partner

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture


About this Role
We are seeking a Business Operations Partner who will play a pivotal role in enabling operational excellence, governance, and people-focused initiatives across the DAIS organisation. This role provides end-to-end responsibility for headcount governance, compliance, audits, dashboards, business continuity, and stakeholder coordination, while also supporting the people agenda through engagement, learning, recognition, and culture-building initiatives.



What you will do

Manage JIRA-related operational activities, including compliance, utilisation, allocation keys, finance submissions, and exception approvals.
Develop, maintain, and govern organisational charts with accuracy and consistency.
Own headcount management, including approved versus active tracking, cost centre and resource mapping validation, corrections, and business case management (approved and work-in-progress).
Prepare, maintain, and share monthly FTE and headcount summaries with key stakeholders.
Maintain and update DAIS 360 data and dashboards to ensure data accuracy and visibility.
Lead and coordinate all Business Continuity Management (BCM) activities.
Liaise with IT, Information Security, Health, Safety and Wellbeing, Legal, and Data Privacy teams to ensure ongoing compliance.
Ensure DAIS compliance across BCP, HSW, DPP, Legal, Information Security, and audit requirements.
Support and close audit actions across Fraud, BCP, ISO, Tax, and related governance frameworks.
Drive the people agenda, including people strategy, annual people plans, townhalls, and engagement events.
Manage Reward and Recognition programmes, including rollouts, quarterly nominations, winner declarations, and communications.
Facilitate new joiner induction sessions, including “The Vodafone Story” and people onboarding programmes.
Coordinate learning and development initiatives, including career frameworks, L&D budgeting, planning, and execution.
Create cost centres aligned to approved business cases and governance standards.
Act as a central point of contact for internal stakeholders for all operational activities within DAIS.
Lead partner and employee survey analysis (Partner Survey, Spirit Beat), action planning, tracking, and submission of outcomes.

Who you are

An individual with strong experience in business operations, governance, or organisational enablement roles.
Confident in managing data, dashboards, and reporting with a high level of accuracy and attention to detail.
Experienced in stakeholder management across multiple functions, including Finance, IT, Information Security, and HR.
Knowledgeable in compliance, audit readiness, and risk management frameworks.
Comfortable balancing operational delivery with people-focused initiatives such as engagement, learning, and recognition.
Organised, proactive, and able to manage multiple priorities in a structured and collaborative manner.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.



What’s in it for you

Exposure to strategic business operations within a global organisation.
Opportunities to work closely with senior stakeholders and cross-functional teams.
A role that blends operational governance with people, culture, and engagement initiatives.
Access to structured learning, career frameworks, and development planning within VOIS.

What skills you will learn

Advanced workforce and headcount governance practices.
Business continuity, audit management, and compliance frameworks.
Data-driven decision-making through dashboards and operational reporting.
Stakeholder engagement and organisational enablement skills.
Programme management across people, learning, and engagement initiatives.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.



Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


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