Job description
JOB SUMMARY
Responsible for the daily operations of the Bar/Lounge. Position directs, trains and assists employees to serve guests and verifies that proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Bar Activities and Upkeep
• Verifies high quality products and presentations.
• Supervises daily shift operations.
• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
• Maintains food handling, sanitation and cleanliness standards.
• Operates all department equipment as necessary.
• Assists floor staff during busy periods.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Reports malfunctions in department equipment.
Delivering Exceptional Customer Service
• Supervises staffing levels to verify that guest service, operational needs and financial objectives are met.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Observes service behaviors of employees.
• Empowers employees to provide excellent customer service within guidelines.
Modeling and Holding Bar Team Accountable to High Standards of Work
• Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.
• Trains staff on cash handling and credit policies and procedures.
• Trains staff on liquor control policies and procedures.
• Supervises adherence to all liquor control policies and procedures.
• Verifies compliance with all Bar/Lounge policies, standards, and procedures.
• Maintains standards for bartender and cocktail service.
• Supervises adherence to all cash handling and credit policies and procedures.
Facilitating the Performance of the Bar Team
• Verifies that all employees have proper supplies, equipment and uniforms.
• Helps train employees in safety procedures.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches employees regarding performance on an on-going basis.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
This job post has been translated by AI and may contain minor differences or errors.
