Assistant Facility Manager - Soft

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

The Assistant Facility Manager for Soft Services is responsible for overseeing and coordinating all non-technical facility services including housekeeping, catering, waste management, pest control, landscaping, and reception services. This role ensures seamless delivery of hospitality and support services that enhance workplace experience while maintaining operational efficiency and vendor compliance.

Key Responsibilities

Vendor Management & Coordination

Supervise and manage relationships with multiple soft services vendors and contractors. Monitor adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across all service contracts. Conduct regular vendor performance reviews to ensure quality standards are maintained. Coordinate vendor schedules, resource allocation, and service delivery to minimize operational disruptions. Serve as primary escalation point for vendor-related issues and disputes.

Service Quality & Compliance Monitoring

Conduct regular inspections and audits of housekeeping, catering, waste management, and other soft services. Ensure compliance with health, safety, environmental, and regulatory standards across all service areas. Monitor cleaning schedules, waste segregation protocols, and hygiene standards throughout the facility. Implement corrective action plans when service deficiencies are identified. Maintain comprehensive documentation of inspections, incidents, and compliance records.

Operational Oversight

Oversee daily operations of reception, concierge, mailroom, and hospitality services. Manage conference room bookings, catering arrangements, and event coordination. Supervise waste management programs including recycling initiatives and sustainability targets. Coordinate pest control services and landscaping maintenance schedules. Ensure adequate inventory levels of consumables, cleaning supplies, and hospitality materials.

Budget & Cost Management

Assist in managing soft services budgets and tracking monthly expenditures. Identify cost optimization opportunities without compromising service quality. Prepare budget forecasts . Support procurement processes for soft services contracts and renewals.

Stakeholder Communication & Customer Service

Act as primary contact for building occupants regarding soft services inquiries and complaints. Respond promptly to service requests through helpdesk systems and direct communications. Conduct tenant satisfaction surveys and implement improvement initiatives based on feedback. Coordinate with facility management teams to align soft services with building operations. Provide regular status reports to Facility Manager on service performance and issues.

Health, Safety & Emergency Response

Ensure soft services vendors comply with site-specific health and safety requirements. Conduct safety briefings and inductions for vendor personnel accessing the facility. Maintain emergency contact lists and escalation protocols for soft services contractors. Support business continuity planning and emergency response procedures. Investigate accidents or incidents involving soft services and implement preventive measures.

Experience: Minimum 3-5 years in facilities management with focus on soft services, vendor management, or hospitality operations. Experience managing multiple service contracts simultaneously preferred.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.