Assistant Facilities Manager, Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.

What your day-to-day will look like:

• Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs
• Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements
• Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance
• Assist in coordinating business unit moves in sync with space management teams and handle emergency situations
• Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance
• Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms
• Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews.

Required Qualifications:

• High school diploma or graduate degree
• Minimum 4 years of experience in facilities/property management, hospitality, or related field
• Knowledge of technology applications with strong organizational and verbal communication skills
• Strong customer focus including critical thinking, problem-solving skills, and empathy
• Ability to work independently with little supervision and handle stressful situations effectively
• Positive, professional attitude with self-motivation, confidence, energy, and flexibility
• Experience with client reporting and report preparation.

Preferred Qualifications:

• Demonstrated experience with continuous improvement initiatives
• Background in budget support and cost savings implementation
• Experience in vendor management and scorecard analysis
• Knowledge of inventory management, supplies procurement, and stock management
• Familiarity with compliance requirements and statutory norms
• Experience in emergency response procedures and medical situation management.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.