Area -Territory Manager – Testing Machines

About Company:

Our Client  offers a plethora of cooling solutions including chillers, ducted systems, VRFs, room ACs, deep freezers, water coolers, and cold rooms, amongst others. It has also made inroads into air purification, engineering facilities management, commercial kitchen and medical refrigeration. The Company’s integrated business model of a manufacturer; engineering, procurement and construction (EPC) services provider; and an after-sales service provider enables it to provide comprehensive solutions for the Residential, Commercial and Infrastructure segments,

An Ideal Candidate:

Position Title: Area / Territory Manager – Testing Machines

Location: Pune

This Role Reports to: National Service Manager

Educational Qualification Essential: BE / Diploma Engineer(Mechanical/Mechatronics/Electronics)

Total Experience Required (In yrs.): 5 - 10 Years

Key Competencies:

Major Responsibilities:

• Lead entire West region service operations & service sales activities.
• Responsible for generation of service revenue as per KRA targets through AMC, CAMC, R&S, O&M contracts, Spare, Repairs & Refurbishments etc..
• Installation & commissioning of Testing Machines.
• Ensure all complaints ( wty & out of wty ) resolved on time.
• Ensure all machines under contract are calibrated with relevant standards and procedures with in scheduled time
• On time renewals & performing of AMC & Calibrations of all machines.
• Ensure all new machines are taken under AMC / Calibration after completion of warranty.
• Trouble shooting of the electronic problems at it's component level
• Ensure all NABL related activities are followed & completed on time.
• Maintain all records related to machines.
• Maintaining calibration equipment, other tools in good condition to operate & standard calibrator Calibrating timely
• Follow up with the service sales executive to get the timely submission of spares, consumables and accessory proposal to the customers
• Generate & convert enquiries into the PO for upgrade of testing machines,
• Manage all the administrative operations including preparation of the High Value enquiry Quotations, Vendor Purchase Orders & Costing Sheets
• Providing the Monthly, Quarterly & Annual Service projection of booking & billing orders.
• Responsible for the building relationship with customer to provide excellence customer satisfaction, by informing to the customer of other product lines when available.
• Ensure customer queries, complaints, billing, payment and service requests are resolved on time.
• Building long time successful relationships with the key customers.
• Collaborate with OEM for spare parts & supply to maintain less breakdown time.