Apprentice

Apprentice Duration - 12 months
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Business Solutions Intern will play a key role in supporting the development and delivery of digital business capabilities at American Express. This cross-functional role combines product management, business analysis, and quality assurance to ensure innovative, reliable, and customer-centric digital solutions.
The intern will gain hands-on experience across the entire solution lifecycle, from research and requirement definition to testing, performance validation, and release, while collaborating with teams across engineering, analytics, design, and compliance.
Key Duties & Responsibilities
• Assist with complaints oversight activities to help support alignment with internal policies and governance standards
• Prepare and support monthly complaints oversight deliverables, including data collection, basic monitoring, reporting, and tracking of issues
• Assist with maintaining complaints frameworks, tools, and trackers to support standardization and transparency
• Track action items and remediation activities and help ensure updates are documented and followed up in a timely manner
• Document complaints-related issues and support remediation tracking resulting from monitoring, audits, or exams
• Create, review, and execute test cases and scripts; participate in functional and regression testing.
• Prepare presentations, dashboards, and progress reports for internal stakeholders.
• Contribute to continuous improvement of complaints oversight, ensuring adherence to compliance standards at American Express.
Preferred Qualifications
• Bachelor’s degree in business, finance, law, or a related discipline.

• 2+ years of experience in compliance, risk management, or control-related roles in financial services.

• Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
• Strong analytical, problem-solving, and attention-to-detail capabilities.
• Excellent communication and collaboration skills.
• Knowledge of tools such as JIRA, Confluence, TestRail, SQL, Python, or Postman preferred.
• Proficiency in Microsoft Excel and PowerPoint for data and reporting tasks

Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
•Training and development opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Assist with complaints oversight activities to help support alignment with internal policies and governance standards
• Prepare and support monthly complaints oversight deliverables, including data collection, basic monitoring, reporting, and tracking of issues
• Assist with maintaining complaints frameworks, tools, and trackers to support standardization and transparency
• Track action items and remediation activities and help ensure updates are documented and followed up in a timely manner
• Document complaints-related issues and support remediation tracking resulting from monitoring, audits, or exams
• Create, review, and execute test cases and scripts; participate in functional and regression testing.
• Prepare presentations, dashboards, and progress reports for internal stakeholders.
• Contribute to continuous improvement of complaints oversight, ensuring adherence to compliance standards at American Express.

• Bachelor’s degree in business, finance, law, or a related discipline.

• 2+ years of experience in compliance, risk management, or control-related roles in financial services.

• Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
• Strong analytical, problem-solving, and attention-to-detail capabilities.
• Excellent communication and collaboration skills.
• Knowledge of tools such as JIRA, Confluence, TestRail, SQL, Python, or Postman preferred.
• Proficiency in Microsoft Excel and PowerPoint for data and reporting tasks