Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide timely and effective service desk voice support to clients.
- Troubleshoot and resolve technical issues reported by clients.
- Document all support interactions and solutions provided.
- Collaborate with team members to enhance service desk processes.
- Stay updated on product knowledge and industry trends.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service desk operations.
- Experience in incident management and problem resolution.
- Knowledge of ITIL framework and best practices.
- Excellent communication and customer service skills.
Additional Information:
- The candidate should have a minimum of 3 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
This job post has been translated by AI and may contain minor differences or errors.
