Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Business Requirements Analysis
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as a vital link between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require you to communicate effectively, define client issues accurately, and design resolutions based on your extensive product knowledge. You will be dedicated to maintaining high-quality service and support, ensuring that client satisfaction remains a top priority throughout your interactions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in troubleshooting and resolving client issues efficiently.
- Document and track client interactions and resolutions to enhance service quality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Business Requirements Analysis.
- Strong analytical skills to assess client needs and system functionalities.
- Excellent communication skills to convey technical information clearly.
- Ability to work collaboratively within a team environment.
- Experience with client relationship management and support tools.
Additional Information:
- The candidate should have minimum 2 years of experience in Business Requirements Analysis.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
