Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality service is delivered consistently. Your role will require exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to a seamless user experience.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Document client interactions and resolutions to enhance team knowledge and service quality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with customer relationship management tools.
- Strong understanding of incident management processes.
- Familiarity with ticketing systems and service level agreements.
- Ability to communicate technical information effectively to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Jaipur office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
