Required Skills

• Experience: 3 years+ experience in an PC support role.
• Technical Knowledge: An in depth understanding of Windows / iOS / Android operating systems, networking fundamentals, and software applications.
  • Windows Installer (MSI / MST)
  • Click-Once
  • Orca
  • Silent / Off-line installation methods
  • Scripting - VBS and PowerShell
  • Software deployment technologies - SCCM, InTune, Play Console and App Store Connect
  • Office 365 – Excel, Word, PowerPoint, Outlook and Teams
  • VDI, RDP and Citrix
• Problem-Solving: Ability to analyse issues, identify root causes, and implement solutions.
• Communication: Excellent interpersonal skills for explaining technical issues to non-technical staff, both written and verbal.

Duties and Responsibilities

• Troubleshooting: Diagnosing and resolving software packaging and deployment issues working with other internal teams to implement.
• Installation & Configuration: Testing and configuring new software, preparing packaging and deployment instructions for silent installation and upgrade.
  • PC deployments – working with our packaging and deployment teams to arrange deployments and facilitate business testing before deploying to production environment.
  • Mobile deployments – working with application owners to setup new and upgrade existing iOS / Android applications in Play Console and App Store Connect, this includes arranging business testing before deploying to production environment. This includes certificate and key management.
• User Support: Working with business teams to understand their software requirements and assist them with corporate deployment to end users.
• Documentation: Recording tasks in SharePoint tracking system and updating our knowledge bases as necessary.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.