Analyst-Control Management

• Design, develop, implement, and maintain business solutions / reports / dashboards using Excel / SQL / Power Bi / VBA / Tableau / Python.
• Drive digital initiatives to create reporting tools that standardize processes, streamline workflows, and deliver insights for running operations efficiently.
• Develop complimentary Reporting Capabilities & Solutions by leveraging Artificial Intelligence and Machine Learning tools.
• Develop, monitor, and maintain AI solutions that will help drive IM and Reporting processes deliver efficient and effective solutions
• Understand, analyze, and review monthly reports on Control Rating Metrics, monitor and highlight any unusual trends noticed to the leadership, rigorously follow up with Business partners to ensure compliance.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Implement GenAI enabled workflows (summarization, classification, extraction, insights) in FCM and Issue Management area

  
  

• Translate manual business processes into AI-assisted (including Agentic frameworks) and automated solutions in end-to-end Issue Management reporting and Control-management area.

  
  

• Demonstrate strong systems understanding by analyzing end-to-end workflows, data flows, and interactions across multiple tools and systems within the reporting lifecycle

  
  

• Design AI-driven workflows by breaking down complex business processes into modular steps that can be automated or augmented using LLMs and related technologies

  
  

• Build and maintain Python scripts for data processing and automation solutions

  
  

• Develop and execute SQL queries (including joins) for data extraction, transformation, and data mining activities

  
  

• Design and support Power Automate flows (approvals, notifications, orchestration)

  
  

• Develop Power Apps (canvas apps) to support operational workflows

  
  

• Create and maintain Power BI dashboards for performance monitoring and insights

  
  

• Support production dashboards and automations, including issue triage and RCA

  
  

• Document solutions to meet control, audit, and governance standards

  
  

• Ability to partner with business stakeholders to understand problem statements and translate them into GenAI-enabled analytics or automation or LLM solutions

  
  

• Hands-on experience on designing and implementing Generative AI use cases such as:

  
  

  • Practical knowledge of Prompt design and iteration

    
    

  • LLM integration into analytics or workflows

    
    

  • Data massaging and manipulation

    
    

  • Document summarization

    
    

  • Data extraction and classification

    
    

  • Insight generation and decision support

    
    

• Basic understanding of technical architecture including how GenAI solutions integrate with enterprise systems, data sources, APIs, and governance frameworks

  
  

• Strong understanding of data including data structures, transformations, and data quality considerations while building analytics and AI solutions (experience with big data environments is an added advantage)

  
  

• Should be able to develop, maintain and support following applications –

  
  

  • Python-based automation and analytics scripts with ability to use libraries such as pandas, numpy (ML basics preferred, not mandatory)

    
    

  • Basic to intermediate proficiency in SQL for querying, data analysis, and data validation

    
    

  • Power Automate workflows including approvals, notifications, orchestration, and exception handling

    
    

  • Power Apps (canvas apps) to support form-based or operational workflows

    
    

  • Power BI dashboards to support performance monitoring, operational insights, and leadership reporting

    
    

• Must ensure solutions meet enterprise control, governance, and documentation standards

  
  

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field from top-tier colleges

  
  

• 1-2 years of work experience in Automation or process optimization using Gen AI, Python and/or any other Power Platform application

  
  

• Prior experience of Finance, Risk, Regulatory, or Statutory Reporting Data and environments

  
  

• Experience working in regulated or control-heavy environments

  
  

• Excellent verbal and written communication skills

  
  

• External certification on Gen AI tools and their application is preferred

  
  

• Hands-on experience with Generative AI / LLM-based solutions, including prompt design and applied use cases

  
  

• Strong proficiency in Python for data analytics and automation

  
  

• Working knowledge of SQL including joins, aggregations, and data extraction techniques

  
  

• Experience with Power Platform, including Power Automate, Power Apps, and Power BI