An''yst, Tech Support

The Securities Services Technology team requires Support Analyst to manage the application support for Fund Services business. The candidate would be required to drive the activities involved in application support like incident resumption, change review, problem management along with mentoring the junior staff.

He/she will be working closely with the business stakeholders, vendor, core project and other interface system teams within the bank. The candidate should have prior experience in custody applications either in development / support / testing and having domain knowledge is essential.

•    Primarily to ensure system availability & stability of custody applications for Funds Services business
•    Incident Management – Provide resolution for the incidents raised for Funds Services business.
•    Situation management - Actively drive and manage situations and ensure no/minimal impact in system availability. 
•    Monitoring – Identify and configure key KPIs in system stability for proactive monitoring.
•    Stakeholder management - Work closely with delivery, Ops, business, and other tech units to ensure system stability.
•    Risk management - Proactively identify risks time to time and manage it for logical closure.
•    Automation – Identify opportunities to eliminate redundant/manual activities and actively participate in automation.
•    DR – Ensure DR exercise is conducted successfully.
•    Capacity Management – review and ensure systems have adequate capacity. 
•    Financial Management – ensure all financials are manged within budget. 

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates.
Processes
•    Incident Management, Problem Management, Change Management, Request Management 

Risk Management
•    Proactively identify risks time to time and manage it for logical closure. Escalate appropriately.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Custody Business 
•    Technology teams 
•    Operations teams
•    Infra teams
•    Country Tech teams

•    Functional knowledge of Custody business
•    Oracle PL/SQL
•    Knowledge of Unix
•    Knowledge of Java
•    Monitoring Tools
•    ADO/ Confluence
•    BANCS Product

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.