Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an individual to provide end-to-end Project Management Office (PMO) support for a European Tier 1 B2B customer environment. This role focuses on managing a pipeline of project and service requests, coordinating internal stakeholders, and ensuring customer expectations are met through accurate scoping, pricing, documentation, and delivery against agreed service levels. The role plays a key part in shaping customer experience, operational efficiency, and brand perception.
What you’ll do
- Lead and manage the lifecycle of project and service requests from receipt through to order and closure.
- Act as a primary point of coordination between customers and internal teams to ensure clear communication and timely responses.
- Compile and consolidate inputs from multiple stakeholders into structured and professional responses and Statements of Work.
- Drive regular triage and governance calls to track progress, risks, and dependencies.
- Maintain accurate trackers, dashboards, and financial logs to support reporting and commercial decision-making.
- Monitor performance against agreed KPIs and SLAs, proactively addressing issues to protect customer outcomes.
- Identify process inefficiencies and contribute to continuous improvement initiatives that enhance customer experience.
Who you are
- Fluent German and Fluent English knowledge
- An individual with experience in project management or bid management support
- An individual with experience working in a B2B or enterprise environment, ideally within a customer-facing or operational role.
- Confident in building trusted relationships with customers and internal stakeholders across multiple functions.
- Comfortable managing multiple requests and priorities in a structured and detail-oriented manner.
- Skilled in identifying gaps in processes and contributing practical improvement recommendations.
- Educated to degree level, with ITIL Foundation knowledge considered beneficial.
- Advantage: experience in regulatory compliance (e.g., DORA, GDPR, or similar frameworks).
- Quick comprehension and proactive approach
- Solid problem‑solving abilities and strong stakeholder‑management skills.
- Very good Microsoft Office skills
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Exposure to complex, large-scale enterprise customer environments within a global organisation.
- Opportunities to collaborate with diverse, cross-functional teams across multiple countries.
- A role that offers visibility into commercial, operational, and customer experience decision-making.
- A supportive environment that values continuous improvement, learning, and inclusive collaboration.
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- Access to internal trainings through Vodafone University and external trainings via other providers
- A supportive internal coaching and mentoring culture
- Opportunities to participate in company activities and Vodafone Foundation events
- Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your wellbeing and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What skills you will learn
- End-to-end project and service request lifecycle management within a global B2B context.
- Stakeholder coordination and customer communication at enterprise level.
- Commercial awareness through exposure to pricing, financial tracking, and service-level commitments.
- Process optimisation and performance tracking using structured dashboards and KPIs.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Follow us on social media and #StayConnected
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
- You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
