Senior CVM Analyst

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Plan and design activities within customer base, analyse data and combine with customers insights to produce personalized customer benefits. Drive production of incremental revenue, improve customer satisfaction through innovative actions. 

Key Accountabilities
• Design proactive in-base activities, management of all relative actions, including offer definition and campaign building, aiming to improve customer revenue and reduce churn as well as improve customer satisfaction
• Perform deep-dive analysis using analytical and statistical tools (primarily Python and/or SPSS Modeller) on large, complex, multi-dimensional datasets
• Calculate several CVM related KPIs and interpret results and derive actions / facilitate decision making.
• Contribute to defining marketing strategy by understanding the financial effect of marketing decisions
• Contribute to CVM strategy and backlog prioritization; shape business cases and forecast commercial impact.
• Contribute to CVM Analysts mentorship and coaching; run code and campaign reviews; share best practices within Base Growth team.

• 4+ years of experience in CVM/Marketing /Finance/BI
• Degree in Statistics, Applied Mathematics, Engineering, Computer Science, Economics or other relevant field, or equivalent work experience 
• Strong knowledge of Python, SQL and data mining /statistics software
• Hands-on experience with experimentation design and analysis (A/B testing, uplift modelling)
• Advanced analytical skills, strong commercial acumen, and outcome orientation. Data – driven way of thinking
• Excellent stakeholder management and influencing skills; clear storytelling for senior audiences. Very good organizational, problem solving and time management skills. Mentoring mindset and team spirit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Award-winning work environment -certified #1 Top Employer in Greece 
• Competitive pay, bonus & remuneration package 
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 
• Unlimited access to learning resources and trainings 
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
• Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.