Service Business Engineer (m/f/d)

Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

About the role

The Service Business Engineer acts as the bridge between technical service delivery and commercial strategy. This role is responsible for designing, implementing, and optimizing service offerings that drive customer value and business growth. It combines technical expertise with business acumen to ensure service solutions are profitable, scalable, and aligned with customer needs.

• Service Contract Management

  
  
  • Analysis of existing service contracts to support service growth
  • Coordinate service contracts amendments 
  • Develop customized contract offerings that strengthen customer loyalty.
  • Prepare offers for service projects and complex contracts.

• Installed Base Management & Upgrades

  
  
  • Identify and localize the current installed base of products (FGFD and other product groups as specified).
  • Maintain and update installed base data.
  • Plan and coordinate upgrades for existing customer installations.

• Customer Acquisition & Consulting

  
  
  • Find, approach, and engage new customers to propose appropriate service solutions.
  • Advise customers on service options and added value.

• Collaboration with Sales

  
  
  • Actively work with Sales to support quoting or pre-quoting maintenance during the quotation phase of FGFD projects.
  • When relevant, calculate and issue standard or semi-complex quotes.
  • Assist in developing proposals for service projects and complex contracts.

Required

• Completed commercial or technical education or equivalent qualification.
• Experience in service operations, ideally in contract management (SLA) and/or installed base management.
• Proficiency in MS Office and ERP systems (e.g., SAP).
• Strong communication and organizational skills.
• Customer-oriented mindset and problem-solving ability.
• Understanding of service processes and lifecycle management.
• Ability to analyze complex data and translate it into actionable recommendations. 
• Team player with intercultural competence.

Preferred

• Experience in digital service solutions (IoT, remote monitoring, predictive maintenance).

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