Reporting to the IT Support & Productivity Lead, the IT Support Engineer apprentice will join our dynamic IT team. This role is primarily responsible for managing IT support for our Paris-based operations while acting as a key point of contact for employees worldwide. This position offers a blend of hands-on technical learning, foundational troubleshooting, and collaboration with senior IT team members to ensure smooth technological operations across the company.

• Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.

  
  

• Manage and troubleshoot fundamental hardware and software issues for computer systems.

  
  

• Assist with onboarding and offboarding processes, including setting up and configuring new employee workstations and accounts.

  
  

• Maintain IT inventory for the France scope, including hardware, software licenses, peripherals, and keeping the stock room organized.

  
  

• Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.

  
  

• Document IT procedures, solutions, and best practices to contribute to the IT knowledge base.

  
  

• Provide hands-on IT and AV support for local office events, All-Hands meetings, and presentations (e.g., setting up microphones, testing audio/video feeds, and managing stream connections).

  
  

• Perform routine IT maintenance tasks, such as laptop system updates and backups.

  
  

• Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.

  
  

• Currently enrolled in your first year of a Bac+1 or Bac+2 program specializing in Information Technology, Computer Science, Networks, or a related field.

  
  

• Looking for a 1-year or 2-year apprenticeship contract.

  
  

• Based onsite at our office in the center of Paris

  
  

• A basic, foundational understanding of operating systems (macOS, Windows), networking concepts (TCP/IP, Wi-Fi), and common collaborative suites (Google Workspace, Microsoft Office 365).

  
  

• A strong desire to learn, grow, and kickstart your career in IT support.

  
  

• Good problem-solving curiosity and an analytical mindset.

  
  

• Customer-centric attitude with strong communication skills to help team members clarify their technical issues.

  
  

• Fluency in French and a good working professional level of English (as you will interact with global teams).