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US Customer Support Specialist

30+ days ago 2026/05/13
Other Business Support Services
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Job description

Remote Customer Support Specialist is needed 

Minimum of two years’ experience in a dental clinic or dental lab.

Proven experience working with the US market

This position is ideal for someone who takes pride in delivering exceptional customer support and thrives in a team-based environment.

Key Responsibilities

  • Handle incoming customer inquiries via phone, email, and online chat
  • Assist customers with product information, pricing, and order processing
  • Resolve customer complaints in a professional and efficient manner
  • Collect and maintain accurate customer account information
  • Ensure inquiries are handled accurately and efficiently
  • Collaborate with other departments to ensure customer satisfaction
  • Maintain a high level of product knowledge to address customer needs

Requirements
  • Strong experience in the dental field
  • Fluent in English (spoken and written)
  • Excellent verbal and written communication skills
  • Proficient in dental terminology
  • Prior customer support experience
  • Excellent phone etiquette
  • Ability to analyze and solve customer issues effectively
  • Solid understanding of client services principles
  • Proficient in data entry
  • Familiarity with Microsoft Office applications is a plus


This job post has been translated by AI and may contain minor differences or errors.
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