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Technical Support Specialist

30+ days ago 2026/07/31
Other Business Support Services
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Job description

Overview
We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.


Key Responsibilities


  • Provide customer-facing technical support via calls 
  • Troubleshoot issues related to integrations, API calls, and internal tools within SLA
  • Perform technical triaging and clearly document issues for escalation to engineering when needed
  • Collaborate closely with Onboarding, Activations, Content, and Customer Success teams
  • Maintain accurate documentation, FAQs, and troubleshooting guides
  • Work closely with direct managers to resolve the majority of customer issues

Requirements


  • 1+ year of experience in a technical support or similar role
  • Strong troubleshooting and problem-solving skills
  • Experience using ticketing systems and soft-phone tools
  • Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems
  • Excellent communication skills with the ability to simplify technical concepts
  • Ability to thrive in a fast-paced, customer-facing environment
  • Comfortable supporting customers across different regions and time zones
  • Fluent in English and Arabic (experience supporting MENA customers over phone is a plus)

Preferred Profile


  • Early-career professionals looking to grow in technical support
  • Hands-on, detail-oriented, and proactive problem solvers
  • Team players with a strong sense of ownership

Location


  • Cairo 
This job post has been translated by AI and may contain minor differences or errors.
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