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System Administrator

4 days ago 2026/08/29
Other Business Support Services
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Job description

  • Maintain and monitor IT infrastructure including servers, workstations, network devices, firewalls, storage, printers, and access points.
  • Support different infrastructure models, including Domain Active Directory environments and Workgroup environments.
  • Maintain proper IT documentation for each company, including network diagrams, server details, device inventory, user accounts, licenses, backup plans, and support history.
  • Manage and support firewalls, including Sophos and FortiGate Firewalls, review rules, user access, and basic security setting.
  • Manage and troubleshoot TP-Link access points and controller-based wireless environments.
  • Coordinate with internet service providers and external vendors when needed.
  • Manage Windows Server environments.
  • Administer Active Directory, including users, groups, organizational units, permissions, and Group Policies.
  • Support DNS, DHCP, file sharing, print services, and basic server roles.
  • Manage access permissions for shared folders and company resources.
  • Monitor server health, storage usage, event logs, and system performance.
  • Support companies that operate without a domain and are currently using workgroup-based setups.
  • Manage and monitor backup solutions.
  • Ensure daily, weekly, and monthly backups are running successfully.
  • Perform regular backup checks and test restore activities.
  • Maintain backup documentation, retention policies, and recovery procedures.
  • Report backup failures, storage issues, and risks to management.
  • Provide technical support to end users across the group.
  • Troubleshoot Windows 10 and Windows 11 issues.
  • Administer Microsoft 365 users, licenses, mailboxes, groups, and basic security settings.
  • Support Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
  • Handle user account setup, password resets, email configuration, and access requests.
  • Install, configure, format, and maintain laptops, desktops, and user devices.
  • Diagnose and resolve hardware, software, printer, scanner, and connectivity problems.
  • Support basic mobile device email setup and Microsoft 365 access.
  • Support antivirus, endpoint protection, and approved company applications.
  • Install, configure, and troubleshoot network and local printers.
  • Maintain an updated inventory of IT assets across all companies.
  • Provide remote and onsite support when required.
  • Coordinate with IT vendors, internet providers, firewall providers, Microsoft partners, printer suppliers, and hardware maintenance companies.
  • Follow up on warranty claims, repairs, renewals, licenses, and service contracts.

Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
  • 3–5 years of hands-on experience in IT infrastructure administration and end-user technical support.
  • Experience supporting multiple sites, branches, or companies is highly preferred.
  • Strong practical experience with Windows Server, Windows 10/11, Microsoft Office, and Microsoft 365.
  • Good experience with Active Directory, DNS, DHCP, Group Policy, file sharing, and permissions.
  • Experience with firewalls, preferably FortiGate
This job post has been translated by AI and may contain minor differences or errors.
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