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Sr. Staff TechOps & Support Engineer

30+ days ago 2026/11/11
50-99 Employees · Other Business Support Services
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Job description

Our Sr. Staff TechOps & Support Engineer provides technical leadership for enterprise production operations by ensuring the stability, availability, and continuous improvement of mission-critical environments while driving automation, operational excellence, and service reliability across the organization.


Responsibilities
  • Ensure high availability, performance, and reliability of production systems and platforms
  • Drive incident response, root cause analysis, problem management, and continuous service improvement initiatives to enhance platform reliability and reduce operational risk.
  • Architect and optimize CI/CD pipelines, deployment strategies, automation frameworks, monitoring, and observability solutions to improve operational efficiency.
  • Provide technical leadership for IBM Cloud Pak  Stacks, Confluent, Elasticsearch, container platforms, and enterprise infrastructure while supporting complex production deployments.
  • Establish operational standards, security controls, backup, disaster recovery, and service reliability practices to ensure compliance and business continuity.
  • Mentor engineers, provide technical direction, and collaborate with Development, Platform Engineering, Security, QUALITY, and Infrastructure teams to resolve critical production issues.
  • Maintain technical governance, operational documentation, and platform standards while driving innovation and continuous operational improvement.
This job post has been translated by AI and may contain minor differences or errors.
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