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ServiceNow Business Analyst

Today 2026/08/28
Other Business Support Services
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Job description

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.


Key Responsibilities:
  • Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
  • Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
  • Translate business requirements into functional specifications for the technical team.
  • Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
  • Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
  • Provide support and training to users to promote understanding of ServiceNow functionalities.
  • Monitor and analyze metrics to recommend improvements and enhancements to existing processes.
This job post has been translated by AI and may contain minor differences or errors.
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