Senior Microsoft Dynamics 365 CRM Consultant - Octopus by RTG

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

We are seeking an experienced Senior Microsoft Dynamics 365 CRM Consultant to lead the design, configuration, customization, and deployment of Dynamics 365 CRM solutions. This role requires strong functional and technical expertise, along with excellent client-facing and leadership skills.

You will work closely with business stakeholders to translate requirements into scalable, secure, and high-performing CRM solutions using Microsoft Dynamics 365 Sales, Customer Service, and the Power Platform.

This is a senior-level consulting role ideal for professionals with hands-on implementation experience and a strong understanding of CRM architecture and integrations.

• Lead requirement-gathering workshops with business stakeholders
• Analyze business processes and translate them into functional and technical requirements
• Map business requirements to Dynamics 365 CRM capabilities
• Conduct gap analysis and recommend optimal CRM solutions
• Prepare solution design and functional specification documents

• Configure entities, forms, views, dashboards, workflows, and business rules
• Design and maintain Dataverse data models and relationships
• Configure SLA management, case routing, and escalation workflows
• Implement role-based security models and access controls
• Ensure adherence to CRM architecture best practices

• Develop or oversee CRM customizations including:
  • Plugins (C#)
  • JavaScript customizations
  • Power Automate flows
  • Custom workflows
  • Power Platform components
• Support integrations using APIs and web services
• Manage Application Lifecycle Management (Dev, Test, Production environments)
• Ensure system scalability, performance, and stability

• Integrate Dynamics 365 CRM with internal and third-party systems
• Support integrations using REST APIs and web services
• Design automated workflows and approval processes
• Ensure full process traceability and system reliability

• Lead System Integration Testing (SIT)
• Support User Acceptance Testing (UAT)
• Coordinate go-live activities and deployments
• Provide post-implementation support and system stabilization