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Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
Key Responsibilities
Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
Maintain real-time inventory and availability across all properties in Cairo and the North Coast
Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
Apply rates, promotions, and length-of-stay rules accurately
Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
Ensure pre-arrival requirements are completed (payment, IDs,..)
Share access details and QR codes with guest (Sahel)
Confirm apartment readiness with GOS before releasing check-in instructions
Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
Ensure compliance with cancellation and payment policies
Maintain accurate reservation and guest records
Daily Checklist
Review inventory and availability for all Cairo and North Coast properties
Monitor new bookings, cancellations, and modifications
Respond to all booking inquiries within SLA
Allocate and confirm reservations accurately in the PMS
Confirm readiness with Operations/ GOS before sending check in instructions
Coordinate with operations on blocked units or out-of-order apartments
Update booking notes with guest preferences or special requests
Weekly Checklist
Review forward occupancy, pickup and demand trends
Align with operations on upcoming high-occupancy periods
Verify rate plans and restrictions across channels
Prepare weekly reservations, occupancy and revenue reports
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