Program Manager, AMZL Field

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To continue to drive process excellence within our transportation network (Last Mile-LM and Middle Mile-MM), we are currently looking for a continuous improvement manager which we call internally as, ACES Manager.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive productivity and cost optimization programs in EG MM/LM operations. As a member of the ACES team itself, you will contribute to the optimization of delivery stations, providing stations with sufficient knowledge and appropriate tools to improve performance.
Your goal is to lead transportation network productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of continuously improving the logistics and delivery success through a set of on road performance metrics . You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influencing our customer satisfaction.
- Contribute to manage OTR (on the road) performance, mainly productivity metrics like SPR(shipments per route), DPPH(deliveries per paid hour), etc. through PDCA approach and other lean tools.
- Contribute to deployment of process standards and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of new process and ongoing benchmarking initiatives.
- Leading optimization projects aiming at reducing cost per shipment.
- Contribute to audit initiatives and support results-driven action planning.
- Lead and design process governance for delivery associates working hours and utilization.
- During peak time, you will have the responsibility for peak productivity target setting, enabling tech changes to support successful peak implementation and co-own sites readiness for peak operations.
This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.
We are open to hiring candidates to work out of Cairo, EG.
- Bachelor's degree or equivalent
- 2+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Experience with Six Sigma tools and Lean techniques
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.