Operations Manager - Education & Workforce Development

OBJECTIVE(S) OF THE POSITION

• Lead and oversee the overall performance of key operations including the functions of business development and accreditation, Qualifications and Assessment development, and direct supervised teams to ensure effective and efficient flow of operation towards achieving the strategic and operational objectives and targets.

DUTIES & RESPONSIBILITIES

1. Project Planning and Execution

▪ Develop detailed project implementation plans aligned with strategic objectives.

▪ Define project scope, deliverables, milestones, and success indicators.

▪ Coordinate project activities to ensure efficient resource allocation and timely completion.

▪ Ensure compliance with internal standards, quality assurance policies, and donor regulations.

2. Stakeholder and Partner Management

Engage and collaborate with ministries, vocational training institutions, industry partners, and international agencies.

▪ Maintain continuous communication with stakeholders to ensure project alignment and transparency.

▪ Facilitate partnerships to enhance impact and sustainability of programs.

3. Budget, Reporting, and Risk Management

▪ Prepare and manage project budgets in coordination with the Finance Department.

▪ Monitor financial performance and ensure cost control and accountability.

▪ Identify project risks, develop mitigation plans, and ensure proactive problem resolution.

▪ Produce timely progress reports, financial statements, and impact assessments for internal and external audiences.

4. Team Leadership and Coordinatio

▪ Lead multidisciplinary project teams and consultants to deliver expected outcomes.

▪ Assign responsibilities, monitor performance, and provide guidance and capacity development.

▪ Foster a collaborative, learning-oriented team environment that reflects values.

5. Monitoring, Evaluation, and Learning (MEL)

▪ Implement robust monitoring and evaluation mechanisms to track progress and impact.

▪ Collect and analyze data to inform project decision-making and reporting.

▪ Document lessons learned and best practices to support institutional learning and future program design. .

6 Corporate responsibilities:

▪ Ensure consistency of deliverables, and consolidate input and ensure proper documentation an update of the outcomes ▪ Ensure strategic objectives are well-defined, aligned, and cascaded across the organization.

▪ Facilitate the identification of the organization strategic objectives, and development of relevant KPIs and initiatives accordingly

▪ Work with department heads and teams in cascading established strategies by defining departmental and individual KPIs to link individual action and contribution to the organization’s vision.

▪ Ensure establishment of a solid dashboard reporting system

▪ Submit regular reports to management and teams to assist in executive decision making and performance improvement

▪ Adopt different approaches to build the capacity of the team in a way that will help them enhance performance and deliver their assigned strategic objectives.

▪ Facilitate the planning and implementation of the strategic initiatives; providing tools, brainstorming, guidance, interim reviews, etc.

KEY COMPETENCIES

▪ Strong leadership and coordination abilities.

▪ Excellent communication and stakeholder engagement skills.

▪ Sound financial management and budgeting capabilities.

▪ Integrated Learning & Quality Focus

▪ Communication and Networking

Planning and Focus on Results

▪ Adaptability, and Dealing with Ambiguity

▪ Writing & reporting.

▪ Researching & analyzing and problem solving

▪ Challenging and Changing the Status-quo

▪ Working with people.

▪ Decision Making.