On-Site IT Support Specialist

Location:

New Cairo, Cairo, Egypt

Job ID:

R0127783

Date Posted:

2026-05-08

Company Name:

HITACHI ENERGY TECHNOLOGY S.A.E.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The Opportunity

We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams.

You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.

How You’ll Make an Impact

• Troubleshoot IT-related issues that require physical, on-site support

  
  
  

• Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required

  
  
  

• Deliver computers and hardware to users in a “ready-to-use” state

  
  
  

• Provide ad-hoc training on common IT topics and guide users through self-service tools when needed

  
  
  

• Manage physical stock of devices and accessories, including CMDB updates

  
  
  

• Perform regular inventory checks for hardware and related equipment

  
  
  

• Coordinate logistics with local providers to ship and move devices across locations

  
  
  

• Handle warranty cases in collaboration with relevant OEM vendors

  
  
  

• Identify and report risks that may impact OSS service quality

  
  
  

• Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces

  
  
  

• Support and coordinate with third-party technicians

  
  
  

• Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality

  
  
  

• Follow OSS governance processes, including participation in meetings and escalation procedures

  
  
  

• Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles

  
  
  

• Work full-time on-site at the assigned factory location

  
  
  

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

  
  
  

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  
  
  

Your Background

• Bachelor’s degree in Information Technology or a related field

  
  
  

• Minimum of 2 years of professional experience in IT support

  
  
  

• Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required

  
  
  

• Proactive, solution-oriented mindset with the ability to work independently

  
  
  

• Strong communication skills with proficiency in both written and spoken English

  
  
  

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