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Officer, Government Relations

9 days ago 2026/08/24
Other Business Support Services
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Job description

Job Purpose
The government and regulatory officer would be responsible to attend queries of central bank, Police and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non-customer and to support the manager in achieving the goals set out by the Division Head. By supporting in development, iimplementation and maintaining all the government entities requirements, functions and controls to serve the regulators.
 


This position will also interact with respective branch managers; unit heads in addition to liaise between CIBG, RBG, Operations and HO to address all issues of the government entities.
 


Key Result Areas:


  • Handling Court Orders- “CCMS” Court Cases Management System (All UAE).Handling Qatar Court Orders.
  • Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).Handling E-Mails Enquires.
  • Handling Dubai Courts emails.
  • Handling Public Prosecution and CID (All UAE).
  • Work thru BPM Either for Police or Court Letters.
  • Ensure the correspondence are fully complied with all regulatory/authorities’ requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.
  • To drive initiatives in government and regulatory unit that contributes a long-term operational excellence.
  • Investigate & follow up issues with the stakeholders within Mashreq.
  • Performs other functions as necessary or as assigned.
  • Maintain and develop working relations with the regulators and other internal/external stakeholder (i.e Tech Team).


Knowledge, Skills and Experience


  • Knowledge of all Government Related and functional processes.
  • The job holder should also possess excellent communication skills and interpersonal skills.
  • Ability to handle pressure.
  • Fluent Arabic & English skills (Read, Write & Speak).
  • Computer literacy - should be well versed with MS Office packages.

The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. 
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
This job post has been translated by AI and may contain minor differences or errors.
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