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NetApp Experienced Technical Administrator / Engineer

30+ days ago 2026/07/03
Other Business Support Services
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Job description

Position:NetApp Experienced Technical Administrator / Engineer

Job Description:

About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:



  • Servers, Storage & Virtualization
  • Networking & Security
  • Infrastructure Software
  • Cloud Solutions
  • Training & Services

As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.




Role Summary:



The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.



We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.




Key Responsibilities:



  • Ensure operational continuity of NetApp systems on-premises or in the cloud
  • Execute centralized deployment services
  • Handle customer tickets in a professional way as per Arrow’s ways of working.
  • Provide monthly activity reports to customers
  • Respond to system alerts, support tickets, and customer change requests
  • Serve as the technical advisor and point of contact for customers
  • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
  • Stay updated on industry trends, emerging technologies, and the NetApp roadmap
  • Participate in the on-call rotation to cover 24x7 service continuity.

Required Qualifications:



  • Degree or equivalent training in Information and Communication Technology (ICT)
  • Minimum 4 years of  Storage infrastructure platforms and NetApp or similar experience.
  • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
  • Understanding of ITIL and/or Agile methodologies is a plus
  • Excellent communication skills with the ability to convey technical details to non-technical stakeholders
  • Capable of working both independently and within an international team
  • Strong organizational skills with the ability to prioritize and meet deadlines
  • Proficiency in English



Location:EG-New Cairo, Egypt (Uvenues)

Time Type:Full time
Job Category:Engineering and Technology
This job post has been translated by AI and may contain minor differences or errors.
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