Learning Specialist , Fulfillment Center L&D

At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. Our Fulfilment Centres are at the heart of Amazon’s world-class and rapidly growing Operations network. They’re where we manage our customers’ orders using industry-leading workflows. This is how we delight our customers!
With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
Key job responsibilities
- Ensure that new starters, and current Amazonians learning new skills, quickly develop the knowledge and ability to settle in and become experts at what they do.
- Lead, manage and coach your team of Learning Associates to be the best they can be. Understand what motivates your team, support them to develop a career plan and actively support them to achieve it
- Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site. Build relationships and influence your site leadership team colleagues to address issues that inhibit effective learning.
- Partner with different stakeholders to identify opportunities to improve the quality of training and coaching. Lead projects (with support from your EU colleagues) to continuously improve the design of training materials and coaching interventions
- Support the delivery of local and AMET wide projects to improve how the site operates. Identify any additional training materials and ‘train your Trainers’ in new processes/changes to existing processes.
- Provide a safe learning environment. Partner with Human Resources, Health & Safety and Engineering colleagues to ensure all compliance and safety training is delivered within the agreed timescales.
- Recruit and train the best ‘ambassadors’ from within our Amazon community to deliver training and coaching.
- Ensure that you deliver the AMET standard training content.
- Responsible for shift execution, ensuring key metrics on Safety, Quality and Productivity are met as per targets.
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in Arabic
- Speak, write, and read fluently in English
- Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience in facilitating
- Experience in managing and developing teams
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience working in a fast paced, quickly changing or international environment
- Experience developing operational processes and data insights
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.