IT Program Delivery Manager

Role Purpose

The IT Program Delivery Manager is a pivotal leadership role responsible for the end-to-end orchestration of complex IT programs and the strategic oversight of Electronic Shipping Solutions (ESS) support within Egypt. This role ensures that technical solutions are delivered on time and within scope while maintaining high service standards for digital tools that directly impact operational efficiency and customer satisfaction.

• Lead the end-to-end delivery of complex IT programs and projects, ensuring they align with broader business objectives and timelines.
• Manage the full project lifecycle, including meticulous planning, execution, and monitoring of scope, schedules, and resources.
• Directly oversee Electronic Shipping Solutions (ESS) support operations to ensure strict adherence to Service Level Agreements (SLAs).
• Act as the subject matter expert for ESS tools, APIs, and integration processes to support technical customer inquiries.
• Drive continuous service improvement initiatives and maintain comprehensive technical documentation and knowledge transfer.
• Proactively identify, monitor, and mitigate project risks and quality issues to ensure successful outcomes.
• Manage program budgets and resource allocations tied to delivery requirements.
• Represent the Egypt IT function in regional and global forums to ensure alignment with international standards.
• Supervise, mentor, and develop a high-performing team involved in program delivery and technical support.
• Ensure all IT activities strictly adhere to established project management methodologies and organizational standards.
• Collaborate with commercial, operations, and customer service functions to align IT delivery with customer needs.
• Manage relationships with external vendors and regional IT teams to facilitate seamless solution integration.

• University Graduate: Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• English Language Proficiency: Excellent command of written and spoken English is mandatory for global stakeholder communication.
• Experience: 6 to 8 years of proven experience in IT program management, solution delivery, or technical support roles.
• Leadership: At least 2 to 3 years of experience in a supervisory or leadership capacity, managing technical teams.
• Project Management Certification: PMP or Prince2 certification is highly preferred.
• Service Management: ITIL certification is considered a significant advantage.
• Technical Knowledge: Deep understanding of ESS platforms, APIs, and digital integration tools.
• Methodology: Strong familiarity with both Agile and Waterfall project management methodologies.
• Stakeholder Management: Exceptional communication skills with the ability to engage and influence senior stakeholders.
• Problem Solving: Analytical mindset with a proactive approach to risk management and conflict resolution.

Equal Treatment Clause:We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.

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