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IT Change Management Officer

30+ days ago 2026/06/04
Other Business Support Services
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Job description

  • Review change requests to ensure they are complete, well-documented, and follow the proper procedures.
  • Review priority levels to change requests based on impact and urgency, and ensure appropriate approvals are obtained.
  • Ensure that risk assessments and impact analysis are properly documented and communicated to relevant stakeholders.
  • Make sure the Configuration items and affected service are correctly addressed within change.
  • Monitor changes for any unforeseen risks and escalate issues to the IT Change Manager as required.
  • Assist in identifying and assessing the scope of changes, ensuring they align with IT policies and business needs.
  • Coordinate with cross-functional teams (e.g., development, operations, service desk) to ensure the smooth execution of changes.
  • Assist in organizing Change Advisory Board (CAB) meetings, ensuring all relevant stakeholders are invited and prepared to discuss proposed changes.
  • Support in planning and coordinating scheduled changes, ensuring that the required resources and stakeholders are available.
  • Monitor change progress and provide regular updates to stakeholders about the status of ongoing changes and generating change management reports.
  • Maintain accurate records of all changes, including change requests, approvals, implementation details, and post-implementation reviews.
  • Ensure post-implementation reviews of changes to evaluate success, identify issues, and gather feedback from stakeholders.
  • Help develop and distribute change notifications, ensuring that users are informed of any planned downtime, system updates, or changes to services.
  • Assist in identifying areas for improvement in the change management process.
  • Enhance the change management tools, ensuring they are up to date and aligned with best practices.
  • Assist in audits and compliance checks to ensure that the change management process is followed and that all changes are documented properly.
  • Maintain a focus on maintaining a controlled environment for changes to reduce the potential for unauthorized changes.
  • Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work.
  • Ensure being innovative, initiative and recommend new approaches related to own jobs.

Requirements
  • A Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).
  • 2-6 years of experience in IT change management, IT support, or IT service management roles.
  • ITIL Foundation certification is preferred, with additional certifications in project management or service management being a plus.
  • Experience with change management software tools (e.g., ServiceNow, BMC Remedy, or Jira Service Management) is desirable.
  • Basic understanding of ITIL (Information Technology Infrastructure Library) or other change management frameworks.

This job post has been translated by AI and may contain minor differences or errors.
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