FinOps Partner Support

This role supports merchant-related financial operations by acting as the primary finance point of contact for payouts, settlements, and reconciliations. The position works closely with cross-functional teams -including Product, Sales, Legal, Risk, and Compliance- to resolve financial and system-related issues and ensure accurate, timely merchant payouts.

Key Responsibilities
-Serve as the primary finance point of contact for merchant-related financial operations.
-Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve
operational and system-related financial issues.
-Provide financial clarifications to internal teams, ensuring alignment on payout logic,
settlement models, and merchant configurations.
-Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets
across internal systems, ERP, and bank statements.
-Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and
ensure accurate payouts.
-Support the rollout of new payout models, markets, or financial processes from a FinOps
perspective.
-Assist in the development of internal documentation, FAQs, and training materials.
-Identify process improvement opportunities and assist in implementing them to enhance
accuracy and efficiency.
-Support month-end close activities and assist during internal and external audits.
-Perform other duties as required to ensure smooth financial operations.

Skills, Knowledge & Expertise
●1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech-
related roles.
●Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets
and reconciliations.
●Experience with CRM or ticketing platforms is a plus.
●Strong analytical and problem-solving skills, with attention to detail and accuracy.
●Excellent communication skills, able to explain complex financial information clearly.
●Experience working in cross-functional, data-driven teams.
●Proactive and accountable mindset with the ability to work under pressure.
●Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
●Flexible to work in rotational shifts that suit both you and the team.