E-Commerce Supervisor

Job Purpose:-

• Supervise the E-commerce and digital retail strategy. This role oversees all online sales channels, manages digital customer experiences, and drives revenue growth through data-driven decisions, innovative marketing, and operational excellence.

Managing e-commerce platforms.
•online commerce (Quick _Commerce & E-Commerce): is the buying and selling of goods through websites or Apps.

ᴧ    Day-to-day Operations: Supervises the day-to-day operations of E-commerce accounts to ensure that work processes are implemented as designed and comply with established policies, processes,s and procedures.  
ᴧ    Handling the day-to-day operations of B2C & Financial dues.
ᴧ    Controlling daily workflow (sales & Finance) to ensure that work processes are implemented as designed and comply with established policies and processes.
ᴧ    Resolving all logistics problems with Customers by establishing regular communication with concerned parties to avoid any business issues.
ᴧ    Managing The Budget for all the customers of the sales B2C department (E-commerce) and, handling customers' financial statements, and Credit Ceiling.
ᴧ    Replying to our partner’s needs (complaints, inquiries, requests).
ᴧ    Handling new sales opportunities (prices, QTYs, availability, marketing execution).
ᴧ    Reviewing YTD performance VS Business Plan.
ᴧ    Conducting a monthly business review with our partners.
ᴧ    Scanning the competitors' activities across the Market.
ᴧ    Continuous push on premium range to enhance our margin %.
ᴧ    Planning the growth strategies for the coming year.
ᴧ    Finalizing the contracts with our partners (Negotiations, Signing, Execution).
ᴧ    Monitoring the Weekly KPIs.
ᴧ    Auditing our presence across all digital platforms.
ᴧ    Securing our pricing strategy & Financial KPI’s.
ᴧ    Adapting the plan according to what we’ve missed to be within the monthly time gone.
ᴧ    Year-to-Year deep dive analysis.
 

ᴧ    Education: BA in relevant field (Business, commerce, etc.)
ᴧ    Language: Good command of English.
ᴧ    Skills: Proficiency in Microsoft Office, Strong analytical and communication skills.
ᴧ    Experience: 2 to 4 years of experience in Sales, preferably in E-commerce.