Data Center Logistics / Customer Operations Engineer

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

This role is a hybrid position primarily focused on Data Center Logistics operations (80%), with additional responsibilities supporting Customer Operations Engineering (20%). The position applies acquired job skills to perform semi-routine logistics tasks within standard operating procedures, while progressively developing technical capabilities to support customer operations.

The role is designed as a career pathway position, enabling the individual to 
transition into a full Customer Operations Engineering role within approximately 12 months, based on performance, training completion, and business requirements.

Key Responsibilities:
Logistics Operations (Primary Focus – 80%)
Shipping & Receiving
• Coordinate and manage inbound and outbound shipments, ensuring accuracy 
and timely processing
• Receive and inspect goods delivered to the Data Center, ensuring compliance 
with quality standards
• Maintain accurate records of all materials received, stored, and shipped
• Use shipment tracking tools (e.g., Shipment Dashboard, Shipment Spotlight) 
to monitor customer deliveries
• Ensure proper handling, labelling, and storage of all equipment

Documentation & System Updates
• Enter and maintain shipment data in internal systems with high accuracy
• Coordinate delivery of goods to customer cages or designated areas and 
obtain sign-off
• Notify customers of shipment arrivals and delivery completion
• Maintain logs, records, and audit trails for all logistics activities
Customer Delivery Coordination
• Support large customer deliveries and resolve shipping/receiving issues
• Collaborate with internal teams, vendors, and customers to ensure on-time 
delivery
• Escalate and assist in resolving complex logistics issues

Equipment & Inventory Management
• Track stored, aging, and abandoned equipment using established processes
• Manage aging shipments (5, 14, 30, 90 days) in line with business policies
• Support equipment movement within the Data Center

Hazardous Materials Compliance
• Follow established procedures for handling hazardous materials
• Ensure compliance with regional safety and regulatory requirements
• Escalate non-compliance or safety risks appropriately

Data Center Support
• Assist with movement, packing, and preparation of customer equipment
• Support Smart Hands requests related to packing and shipment preparation
Customer Operations Engineering Support (Secondary Focus – 20%)
Technical Support & Smart Hands
• Assist with basic rack and stack activities (servers, switches, routers, 
firewalls)
• Support installation of cross-connects (UTP and fiber) and patching activities
• Provide remote hands support under guidance for troubleshooting and basic 
diagnostics

Monitoring & Incident Support
• Assist in monitoring network alerts and reporting issues to senior engineers
• Support troubleshooting activities during incidents and outages
Maintenance & Upgrades
• Assist in basic hardware upgrades (e.g., drives, memory, SFPs) under 
supervision
• Support preventive maintenance tasks and scheduled work activities

Documentation & Reporting
• Maintain accurate records of work performed, incidents, and resolutions
• Assist in updating customer inventory and operational documentation

Development Pathway
• Participate in structured training programs aligned with Customer Operations 
Engineering
• Gain hands-on exposure to technical tasks through shift coverage and 
shadowing
• Demonstrate competency in technical skills, customer handling, and 
operational processes
• Progress toward full Customer Operations Engineer responsibilities within 12 
months

Qualifications, key skills and attributes:
• High school diploma or equivalent required
• 1–3 years of experience in logistics, supply chain, or data centre operations 
preferred
• TAFE NSW certification or relevant IT/Telco qualification (preferred for 
transition pathway)
• Forklift license and Hazardous materials certification (preferred)
• Strong attention to detail and accuracy in operational tasks
• Ability to follow standard operating procedures with occasional independent 
judgment
• Effective communication and coordination with internal and external 
stakeholders
• Basic technical aptitude and willingness to learn data centre technologies
• Strong teamwork mindset with flexibility to support 24/7 operations if required
• Problem-solving ability in logistics and operational scenarios

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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