Customer Service Executive

Purpose of the Job

The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.

Job Description

• Promote the Shop & Ship service to attract new customers.
• Conduct indoor sales calls for:
  • New customer acquisition
  • Retention of inactive customers
• Support and follow up on sales campaigns and promotional projects.
• Follow up on the collection of pending customer payments.
• Onboard new customers and update their information in the system.
• Follow up with online subscribers to ensure understanding of the service.
• Handle customer inquiries, complaints, and service desk requests.
• Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold).
• Coordinate with operations and other stations to ensure smooth delivery.
• Maintain accurate shipment status and customer communication records.

Job Requirements - Experience and Education

• Bachelor’s degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field).
• 1 – 2 Years of experience in Customer Service field.
• Fluency in English is a MUST.
• Strong Knowledge in Microsoft Office (Excel, Outlook).
• Excellent phone-handling skills.
• High proficiency in customer communications

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Communication Skills
Problem Solving
Adaptability
Time Management
Interpersonal And Relationship-Building Skills
Conflict Resolution
Audience Understanding
Attention To Details
Customer Centric
Active Listening
Negotiation Skills