Job description
Role Purpose FlapKap is a fast-growing UAE fintech that has disbursed over AED 250M in SME financing.
As we scale our BDR and commercial operations, we need a hands-on CRM Specialist to own HubSpot end-to-end, keeping the pipeline clean, automations running, and data reliable so the sales team can focus on closing.
Success Definition / What Great Looks Like in this role: In the first 1–3 months: Full audit of existing pipeline completed; critical data gaps identified and flagged.
All contact upload SLAs met with Manage Lead and Deal pipeline workflows fully understood and monitored daily.
In the first 12 months: Duplicate contact/company rate reduced and maintained below 2%.
Zero critical automation failures; all workflow issues resolved within 24 hours.
Weekly pipeline health reports delivered consistently and acted on by commercial leadership.
Core Responsibilities Own the full HubSpot pipeline, manage lead stages, deal stages, and lifecycle transitions across the Lead and Deal pipelines.
Process and validate daily contact uploads (Lusha and list-based); enforce mandatory field requirements and daily limits.
Monitor, maintain, and troubleshoot automated workflows and email sequences; ensure triggers fire correctly and no contacts are stuck.
Audit task queues, meeting outcomes, and deal records; flag BDR compliance gaps to the commercial lead.
Build and maintain HubSpot dashboards tracking BDR performance: calls logged, tasks completed, meetings booked, stage conversion rates.
Deliver weekly pipeline health reports with actionable insight to commercial leadership.
Proactively build, manage, and optimize email and engagement sequences, not just maintain existing ones but identify gaps and propose new outreach flows.
Manage integrations and data flows between HubSpot and third-party tools (Clay, n8n, Zapier/Make, Lusha).
Enforce data hygiene standards: deduplicate records, correct ownership conflicts, and maintain contact/company accuracy.
Document CRM processes and maintain up-to-date SOPs for the BDR team.
Communicate proactively with commercial heads on pipeline blockers, data issues, and automation gaps.
Competitive Salaries Healthcare coverage A highly collaborative team environment that will support your professional and personal growth A culture that promotes Work-Life balance and Wellbeing A culture of learning and innovation 2 years of hands-on experience in a CRM-focused or RevOps role.
Direct working experience with HubSpot (pipelines, workflows, sequences, tasks, reporting).
Demonstrated ability to manage contact/deal data at scale and maintain data integrity standards.
Experience supporting a BDR, SDR, or inside sales team.
Proficiency in Google Sheets or Excel for data cleaning and pre-import validation.
Technical Skills & Competencies Technical Skills (Must Have / Non-Negotiable): HubSpot CRM pipelines, workflows, sequences, tasks, meetings, and reporting.
Email & engagement sequence building designing multi-step outreach flows, A/B testing, and performance monitoring.
Data hygiene & deduplication contact/company normalization, ownership conflict resolution.
Third-party integrations working knowledge of Clay, n8n, Zapier, or Make for automations and data flows.
Core Competencies: Sees tasks through end-to-end without hand-holding.
Operates with speed and precision in a KPI-driven environment Communicates clearly across BDR, commercial, and ops teams.
Builds systems and documentation, not just responds to fires.
: Preferred / Advantageous Skills Familiarity with prospecting/enrichment tools.
Exposure to fintech, lending, or financial services environments.
English language proficiency
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