Coordinator Rider On Ground Ops

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s on Your Plate?

* Monitor and improve Rider Performance and Compliance.
* Lead Rider Recruitment for the allocated zones.
* Lead a Team of Rider Captains.
* Manage rider Rooster with proper allocation of shifts/breaks/off-days etc.
* Train riders on “Take Shift”.
* Supervises rider onboarding and training.
* Inventory management and usage compliance of Rider equipment.
* Groom rider quality (behavior, appearance, professionalism, presentational, etc).
* Setting up a performance improvement plan to improve the performance of low-performing riders.
* Reduce rider complaints originating from customers.
* Monitor riders' performance on an individual level and be responsible for coaching/warning riders.
* Audits fleet appearance & rider behavior via on-ground visits.

What Did We Order?

* 2-3 years of experience in the food/grocery tech industry is highly preferred.
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
* Strong communication skills, both written and verbal.
* Influencer and a negotiator with good public speaking and presentation skills.
* People management skills: Experience in managing bigger groups of people.